Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos editorial team at wmchambers.co.uk. We publish research-based guides and reviews about casinos and betting sites not on GamStop, and we welcome questions, corrections and feedback from readers.

One point first, because it saves time: we are an independent comparison site, not a casino. We cannot see your casino account, release a withdrawal, reverse a bet or settle a dispute. Section three explains where those problems should go.

What we can help with

• Corrections and out-of-date information – If a bonus figure, payment method or licence detail on a page no longer matches what a casino states, tell us which page and which detail. Our facts were last checked on 30 September 2026, and offers can change without notice.
• Questions about how we research – We can explain how we read terms, what we check for wagering requirements, withdrawal limits and verification rules, and why a casino sits where it does.
• Requests for topics – If a guide on trusted non GamStop casinos for UK readers leaves something unanswered, let us know what you would like explained.
• Business and editorial enquiries – Operators and other organisations can introduce themselves. Commission or a commercial relationship does not buy a higher position in our rankings.
• Support resources – If gambling is causing you worry, say so and we will point you to independent help.

How to write to us

Use the contact details or form provided on this page or in the site footer. We have not published an email address here, so please use only the channels shown on wmchambers.co.uk itself. Be cautious of anyone contacting you from another address and claiming to be us.

A good message includes:

1. The page address or title you are writing about.
2. The exact statement you think is wrong or unclear.
3. Where you found newer information, such as the casino's own terms page, with the date you saw it.
4. Whether you would like a reply.

Please never send passwords, full card numbers, identity documents or bank details. We will never need them.

What we cannot do: casino disputes and account problems

If you have a problem with a casino, start with that casino. The steps below usually give you the best chance of a proper response.

1. Contact the casino's customer support in writing, through live chat with a transcript or by email, so you have a record.
2. Keep screenshots of the bonus terms, your transaction history and any messages about verification or a delayed withdrawal.
3. Use the casino's formal complaints procedure if support does not resolve it. Check the terms for that process and for the licensing body named there.
4. If the operator holds an overseas licence, see whether that regulator or an approved dispute service accepts complaints. Their powers vary, and they are generally narrower than UK protections.

Be aware that a casino accepting British players is not the same as being authorised by the UK Gambling Commission. Casinos not on GamStop usually sit outside the GB regime, so GamStop self-exclusion does not cover them and UK dispute routes may not apply. We cannot guarantee any outcome on a withdrawal or complaint.

If gambling is becoming a problem

You do not need to wait for a crisis to ask for help. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. It is free and confidential. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use blocking software on your devices. Deposit and loss limits, where a site offers them, are another practical tool.

If you have self-excluded, think carefully before using any site outside that protection. Only adults aged 18 or over should gamble, and gambling should never be treated as income or a way out of financial trouble.

What to expect after you get in touch

A person on our team reads every message. We do not promise a fixed reply time, and busy periods may mean a wait. Where you have flagged a factual error, we check it against the casino's published terms and update the page if it is confirmed. If we cannot verify a claim, we may leave the page as it is and note that the point is unresolved.

We cannot recommend a specific casino to you privately, give personal betting advice or discuss ranking positions in return for payment. Our ranking method is explained in our guides, and commission never decides placement.

Not sure whether to write?

If you simply want to compare casinos first, our guide to trusted non GamStop casinos sets out what we look at, including bonus conditions, payments and verification. If something there does not add up, come back and tell us.